These terms govern your use of Deen Academy's services. Please read them carefully before enrolling or booking a lesson.
Plain English summary: Book lessons honestly, show up on time, give 24 hours' notice if you need to cancel, pay on time, and treat your teacher with respect. We'll do the same for you. If anything isn't working, talk to us and we'll do our best to sort it out.
By booking a lesson, submitting an enquiry, or enrolling in any course offered by Deen Academy, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
If you are booking on behalf of a minor, you confirm that you are the parent or legal guardian of that child and that you accept these Terms on their behalf.
We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
Deen Academy provides live, online small group tuition (maximum 4 students per session) in the following subjects:
All lessons are delivered via video call between the student and a qualified teacher. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice given to enrolled students.
We make every effort to ensure lessons are delivered as scheduled. In the rare event that a teacher is unable to deliver a lesson, we will reschedule at no additional charge or offer a refund for that lesson.
To enrol, you must provide accurate and complete information through our booking form or by contacting us directly. You agree not to provide false information or misrepresent your identity or the identity of the person receiving lessons.
Enrolment is confirmed once we have accepted your booking and, where applicable, received payment. We reserve the right to decline any booking at our discretion.
Lesson times are agreed between you and your teacher. We will make every reasonable effort to accommodate your preferred schedule, subject to teacher availability. Scheduling is arranged on an ongoing basis and may be adjusted by mutual agreement.
We offer one free 30-minute 1-to-1 trial lesson per student. The trial lesson is a private session and is subject to the following conditions:
Following the trial, you are under no obligation to enrol. If you choose to continue, your teacher will recommend the appropriate course and plan.
Our current pricing is published on our Pricing page. Fees are payable in advance, either per lesson or on a monthly plan as agreed at enrolment.
We accept payment by bank transfer, card, or other methods as communicated at the time of enrolment. Payment details will be provided upon confirmation of your booking.
Where annual billing is selected, payment is made upfront for the full year at the discounted rate. Annual plans are refundable on a pro-rata basis for unused lessons if you cancel, subject to any applicable administration fee.
Lessons may be suspended if payment is significantly overdue. We will always contact you first to resolve any payment issues before taking this step.
We understand that life is unpredictable. Our policy is as follows:
If your teacher needs to cancel a lesson, we will give you as much notice as possible and offer a rescheduled lesson or a refund for that session. Teacher cancellations do not count against your lesson allowance.
You may cancel your enrolment at any time by contacting us. Refunds for unused lessons will be issued on a pro-rata basis, less any lessons already delivered. No cancellation fees apply.
We are committed to providing a respectful, safe, and productive learning environment. By enrolling, you agree to:
We reserve the right to terminate the enrolment of any student whose conduct is disrespectful, abusive, or otherwise inappropriate. In such cases, a pro-rata refund for unused lessons will be provided.
For lessons involving minors, a parent or guardian must be available (though not necessarily present on screen) during the lesson. The parent or guardian is responsible for ensuring the child is in a safe and appropriate environment.
Lesson notes, resources, worksheets, and other materials provided by Deen Academy are for your personal use as a student only. You may not reproduce, distribute, or commercially exploit these materials without our written permission.
The Deen Academy name, logo, and website content are the intellectual property of Deen Academy. Unauthorised use is prohibited.
Deen Academy provides tuition services on a best-efforts basis. While we are committed to the highest quality of teaching, we cannot guarantee specific outcomes or learning milestones within a particular timeframe, as progress depends on many factors including the student's effort and practice.
To the fullest extent permitted by law, Deen Academy's liability for any claim arising from these Terms or our services is limited to the total amount paid for lessons in the three months preceding the claim.
We are not liable for any indirect, consequential, or special losses arising from use of our services.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Either party may terminate the enrolment at any time. You may do so by contacting us; we may do so by giving you reasonable notice, except where immediate termination is required due to conduct issues (see section 7).
Upon termination, any outstanding lessons will be refunded on a pro-rata basis. Any outstanding payments will remain due.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We will always try to resolve any disputes informally first. If you have a concern or complaint, please contact us directly and we will do our best to resolve it fairly and promptly.
If you have any questions about these Terms or your enrolment, please contact us:
We are a small, personal academy and we always aim to respond promptly and treat every concern with care and fairness.